Comments on: Authorizing iTunes: SC Info

By: Jackie

Jackie — Tue, 07 Feb 2012 12:40:55 +0000

I had this problem with just 3 songs I had purchased. Sent the email to apple and they said delete the sc info folder so I found it and deleted it but still the songs in question kept coming up with 'authorise this computer' box . email apple again and said to try again in a week. Also since I have removed this sc info folder now it seems like my trackpad 'sticks' and has to be tapped quite a few times to work ie open, close etc and worst my hotmail account cannot be accessed (on hotmail site not in mail app) I still receive emails just cant open any of them. Now I want to put this folder back but cant seem to find it anywhere. I have a capsule but have other problems with that so nothing on this mac has been backed up. I have an mac book pro. thanks if anyone else can help this is the first and only site I have been on

By: Liv

Liv — Sat, 19 Mar 2011 05:58:41 +0000

Okay so I'm in the same situation as blahblah, and i understand I need to delete the /users/shared/sc thing, but how do I get to that? Thanks so much!

By: Kush

Kush — Sat, 08 Aug 2009 18:35:42 +0000

this worked for me as iTunes was repeatedly asking for authorization

By: Cliff

Cliff — Fri, 23 Jan 2009 16:56:59 +0000

I had the "logic board" replaced on my Macbook Pro and in so doing the MAC / Ethernet address of my computer changed. iTunes would no longer allow me to play purchased music or sync purchased applications to my iPhone. Even when I tried to authorize again, I kept getting the message that my machine was "already authorized"... Apple technical support informed me to delete the SC Info folder. Deleting the folder /Users/Shared/SC Info was the secret to allowing me to reauthorize all my songs and applications. I hope this helps someone else.

Cliff.

By: Pei

Pei — Wed, 14 Jan 2009 11:32:35 +0000

That worked perfectly for me. I had some problems with some games that I downloaded, but now everything works perfectly.
THANK YOU!!!

By: blahblah

blahblah — Sat, 16 Jun 2007 00:54:42 +0000

I just bought a new macbook pro and I already have 5 other computers authorized from my g5, (friends and family who like to steal my music). But I just bought some stuff on itunes on my new computer and can't view it or listen to it because I can't authorize my new macbook. Are there anyways around deauthorizing everyone else or anyone else?

By: tom

tom — Sun, 11 Feb 2007 01:39:34 +0000

There is no apple phone support. I have had fits with the e-mail support and can only believe that the replies are computer generated. I have over a hundred songs that are deauthorized and am stuck unless I can figure out the sc info thing

By: Carl

Carl — Sat, 09 Dec 2006 09:31:29 +0000

Hi all,

It seems this is a relatively old post but yet the problem persists. I am using iTunes 7.0.2 and get that dang error.

Thanks for the usefull information. Apples website nearly helped. I had only just one file to authorise so it wasn't too much of a big deal to delete the SC Info dir and let iTunes recreate it as neccessary.

Thanks again. you saved me from having to phone the apple support people.

By: 'SC Info' Folder Change with iTunes 7 | NSLog();

'SC Info' Folder Change with iTunes 7 | NSLog(); — Wed, 27 Sep 2006 16:11:02 +0000

iTunes 4, 5, and 6 all required an "SC Info" folder in /Users/Shared to work with iTunes and the DRM. I looked today while running repairPermissions from the command line and the contents of the folder have changed. -rw-rw-rw- 1...

By: Linda Wilson

Linda Wilson — Sat, 05 Nov 2005 18:01:40 +0000

I am not a high tech person, but need to fix iTunes aurthorization, but don't know where to find this SC Info folder to delete it. Could you explain in laymans terms. Much appreciated.