Comments on: Still Cannot Purchase iTunes http://nslog.com/2005/11/29/still_cannot_purchase_itunes The Weblog of Erik J. Barzeski Sat, 22 Nov 2008 19:35:01 +0000 http://wordpress.org/?v=2.6.3 By: Dave http://nslog.com/2005/11/29/still_cannot_purchase_itunes#comment-17594 Dave Wed, 30 Nov 2005 00:55:25 +0000 http://nslog.com/2005/11/29/still_cannot_purchase_itunes/#comment-17594 I do alot of online purchasing and charge card account lookups (payments, reconciliations, etc.). I have probably made a few hundred - no, maybe several hundred ITMS purchases over the last 2 years. Of them, I had this happen to me once. Exactly the same symptoms too. I was NOT the ITMS however that was at fault. It was a Sunday, and I found I couldn't access my credit card info online. So I called their customer service number (800 number) and got the usual voice menu options. Even this had "problems accessing my account". My recourse? I went into my ITMS account, changed it to my credit union ATM card, and everything worked perfectly. A few days later I switched things bback to my 'real' credit card, and haven't had a problem since. Again, the only ITMS issue was this very non-descriptive message, which didn't give me a clue that ITMS simply could not verify that my available credit could take my $2 purchase. Consider swapping card numbers or at least call your credit card customer service center before assuming the only problem lies with ITMS. I'm probably wrong, but nnothing you posted today - or earlier - implies that you've tried this. I do alot of online purchasing and charge card account lookups (payments, reconciliations, etc.).

I have probably made a few hundred - no, maybe several hundred ITMS purchases over the last 2 years. Of them, I had this happen to me once. Exactly the same symptoms too.

I was NOT the ITMS however that was at fault. It was a Sunday, and I found I couldn't access my credit card info online. So I called their customer service number (800 number) and got the usual voice menu options. Even this had "problems accessing my account".

My recourse? I went into my ITMS account, changed it to my credit union ATM card, and everything worked perfectly.

A few days later I switched things bback to my 'real' credit card, and haven't had a problem since.

Again, the only ITMS issue was this very non-descriptive message, which didn't give me a clue that ITMS simply could not verify that my available credit could take my $2 purchase. Consider swapping card numbers or at least call your credit card customer service center before assuming the only problem lies with ITMS. I'm probably wrong, but nnothing you posted today - or earlier - implies that you've tried this.

]]> By: mns http://nslog.com/2005/11/29/still_cannot_purchase_itunes#comment-17593 mns Tue, 29 Nov 2005 15:27:02 +0000 http://nslog.com/2005/11/29/still_cannot_purchase_itunes/#comment-17593 As of a half-hour ago, it was working for me. I bought a couple of songs yesterday and this morning, and had no problems at all. As of a half-hour ago, it was working for me. I bought a couple of songs yesterday and this morning, and had no problems at all.

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