Comments on: Time-Warner Cable Internet: The Return of Dial-Up Speed http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed The Weblog of Erik J. Barzeski Wed, 09 Jul 2008 05:47:23 +0000 http://wordpress.org/?v=2.5.1 By: Erik J. Barzeski http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44751 Erik J. Barzeski Wed, 05 Dec 2007 02:56:10 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44751 [quote comment="44750"]My VoIP telephone service has been nearly unusable since Summer.[/quote] The IR tech that came last week made several comments about "you think your Internet service is bad, try our digital telephone service!" BTW, Kevin, there's an update <a href="http://nslog.com/2007/12/04/attn_erie_area_time-warner_road_runner_customers">here</a>. Are you in the affected area? Post over on that entry if so. Kevin M said on December 4, 2007:

My VoIP telephone service has been nearly unusable since Summer.

The IR tech that came last week made several comments about "you think your Internet service is bad, try our digital telephone service!" BTW, Kevin, there's an update here. Are you in the affected area? Post over on that entry if so.

]]> By: Kevin M http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44750 Kevin M Wed, 05 Dec 2007 02:41:32 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44750 I've never gotten the 7Mbps I'm paying for, but would be happy with the 2-4Mb I used to get. I now regularly get about 230Kbps down and about the same up and QOS stinks. My VoIP telephone service has been nearly unusable since Summer. You're right. The online techs don't seem to be putting the pieces together. I figure Time Warner is the best friend Verizon could hope for, as they're sending VoIP customers back to POTS in droves. A T-W tech is scheduled to come out on Thursday. After reading this, I don't have much hope that he'll fix anything. I may take a trip to the T-W office in the mall to at least voice my discontent. I've never gotten the 7Mbps I'm paying for, but would be happy with the 2-4Mb I used to get. I now regularly get about 230Kbps down and about the same up and QOS stinks. My VoIP telephone service has been nearly unusable since Summer.
You're right. The online techs don't seem to be putting the pieces together. I figure Time Warner is the best friend Verizon could hope for, as they're sending VoIP customers back to POTS in droves.
A T-W tech is scheduled to come out on Thursday. After reading this, I don't have much hope that he'll fix anything. I may take a trip to the T-W office in the mall to at least voice my discontent.

]]> By: ATTN: Erie Area Time-Warner Road Runner Customers | NSLog(); // Erik J. Barzeski http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44741 ATTN: Erie Area Time-Warner Road Runner Customers | NSLog(); // Erik J. Barzeski Tue, 04 Dec 2007 18:40:41 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44741 [...] previously documented the issues I've been having with Time-Warner's service here and [...] [...] previously documented the issues I've been having with Time-Warner's service here and [...]

]]> By: Time-Warner Cable: End of Dial-Up Speeds? | NSLog(); // Erik J. Barzeski http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44665 Time-Warner Cable: End of Dial-Up Speeds? | NSLog(); // Erik J. Barzeski Fri, 30 Nov 2007 16:07:57 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44665 [...] the Time-Warner technician came to the house to look into the slow, dodgy Internet connection I've had for the past few [...] [...] the Time-Warner technician came to the house to look into the slow, dodgy Internet connection I've had for the past few [...]

]]> By: Erik J. Barzeski http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44658 Erik J. Barzeski Thu, 29 Nov 2007 21:11:47 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44658 And now I'm back down to the hundreds or low one thousands. And now I'm back down to the hundreds or low one thousands.

]]> By: Erik J. Barzeski http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44651 Erik J. Barzeski Thu, 29 Nov 2007 14:22:50 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44651 Gee, funny enough, the day after I call I get 3800/600 (both kbps, which to me is equal to Kbps, but which is 8x the measure of KB or kB per second). Still not the "7 Mbps" I should be getting minimum on the 15 Mbps plan, and I still intend to have the guy come out and check signal strength, but not bad. I've got a call back scheduled: I want to plug in a new cable modem to see if it has any impact whatsoever. Gee, funny enough, the day after I call I get 3800/600 (both kbps, which to me is equal to Kbps, but which is 8x the measure of KB or kB per second). Still not the "7 Mbps" I should be getting minimum on the 15 Mbps plan, and I still intend to have the guy come out and check signal strength, but not bad.

I've got a call back scheduled: I want to plug in a new cable modem to see if it has any impact whatsoever.

]]> By: Ron http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44650 Ron Thu, 29 Nov 2007 12:47:03 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44650 Man, that IS terrible speed for Time Warner. I've got TW and I can regularly pull about 700-900k/sec, even at peak periods. Of course, this comes after my service kept dropping and I had 2 cable modems swapped (and something else on the pole outside fixed). Man, that IS terrible speed for Time Warner. I've got TW and I can regularly pull about 700-900k/sec, even at peak periods. Of course, this comes after my service kept dropping and I had 2 cable modems swapped (and something else on the pole outside fixed).

]]> By: Erik J. Barzeski http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44649 Erik J. Barzeski Thu, 29 Nov 2007 04:08:19 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44649 I now have a service technician scheduled to come out Friday between 10am and noon. I also picked up a new cable modem. The Motorola Surfboard 5101 is only $59.99 at Circuit City. If it doesn't help, I can take it back, I guess. I'll wait for the technician to come out before I try it out. BTW, interestingly I got the national support woman I spoke with tonight to tell me that I should see <em>at least</em> 7 Mbps on the 15 Mbps plan and <em>at least</em> 4 Mbps on the 7 Mbps plan. Realistically, she said 4-5 and 7-10. I now have a service technician scheduled to come out Friday between 10am and noon.

I also picked up a new cable modem. The Motorola Surfboard 5101 is only $59.99 at Circuit City. If it doesn't help, I can take it back, I guess. I'll wait for the technician to come out before I try it out.

BTW, interestingly I got the national support woman I spoke with tonight to tell me that I should see at least 7 Mbps on the 15 Mbps plan and at least 4 Mbps on the 7 Mbps plan. Realistically, she said 4-5 and 7-10.

]]> By: richardz http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44648 richardz Thu, 29 Nov 2007 02:56:21 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44648 Be aware that your download/upload issues may be because of your cable modem. I recently switched from my Motorola Surfboard to a Comcast rental and my upload went from 300k to 750k and average 3mb to 6mb. Just a thought but maybe try a rental and see if that works. Be aware that your download/upload issues may be because of your cable modem. I recently switched from my Motorola Surfboard to a Comcast rental and my upload went from 300k to 750k and average 3mb to 6mb. Just a thought but maybe try a rental and see if that works.

]]> By: Erik J. Barzeski http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44647 Erik J. Barzeski Thu, 29 Nov 2007 01:53:00 +0000 http://nslog.com/2007/11/28/time-warner_cable_internet_the_return_of_dial-up_speed#comment-44647 [quote comment="44646"]I have comcast and verizon FIOS at home[/quote] It'll probably be 2020 before FIOS comes to Erie, PA. :-( [quote comment="44646"]By contrast I have 50/20 from Verizon, and I can easily do a sustained 40mbit/thread. Uploads I can easily do 20mbit/thread.[/quote] I used to get - in this house - 3500+ Kbps. I used to scoff at T1 lines because I had a line that was always at least twice as fast. [quote comment="44646"]See if you can navigate to http://192.168.100.1/ (that's a special address lots of cable modems use for the internal diagnostics) and see if anything is funky.[/quote] Yeah, I did, and didn't see anything out of the ordinary. [quote comment="44646"]You also should be using speed tests on the east coast, not out in LA/Miami[/quote] To be clear, I used New Jersey primarily. Just now, and using the JAVA test, I got 400 down and 606 up. Uploading has often been faster than downloading for some strange reason. Oh, and the Flash tests have only ever corroborated the Java tests - they've not done anything odd or strange. I've also downloaded some rather large movies lately (HD game video captures from Xbox 360 games) and progress is slow - about 35 KB/sec (which is 280 Kbps, so right in line with what I'm seeing from the speed tests). [quote comment="44646"]I am -very- happy with FIOS, if you can already or can soon get it do so.[/quote] Thanks for bragging. Jerk. ;-) ;-) ;-) ;-) ;-) ;-) ;-) We can't even get DSL at the house for some reason. In Florida I couldn't get DSL because we had fiber optic lines. I'm not sure why we can't here (neighborhood houses built in 1991). Maybe the same reason. Adam Jacob Muller said on November 28, 2007:

I have comcast and verizon FIOS at home

It'll probably be 2020 before FIOS comes to Erie, PA. :-(

Adam Jacob Muller said on November 28, 2007:

By contrast I have 50/20 from Verizon, and I can easily do a sustained 40mbit/thread. Uploads I can easily do 20mbit/thread.

I used to get - in this house - 3500+ Kbps. I used to scoff at T1 lines because I had a line that was always at least twice as fast.

Adam Jacob Muller said on November 28, 2007:

See if you can navigate to http://192.168.100.1/ (that's a special address lots of cable modems use for the internal diagnostics) and see if anything is funky.

Yeah, I did, and didn't see anything out of the ordinary.

Adam Jacob Muller said on November 28, 2007:

You also should be using speed tests on the east coast, not out in LA/Miami

To be clear, I used New Jersey primarily. Just now, and using the JAVA test, I got 400 down and 606 up. Uploading has often been faster than downloading for some strange reason. Oh, and the Flash tests have only ever corroborated the Java tests - they've not done anything odd or strange.

I've also downloaded some rather large movies lately (HD game video captures from Xbox 360 games) and progress is slow - about 35 KB/sec (which is 280 Kbps, so right in line with what I'm seeing from the speed tests).

Adam Jacob Muller said on November 28, 2007:

I am -very- happy with FIOS, if you can already or can soon get it do so.

Thanks for bragging. Jerk. ;-) ;-) ;-) ;-) ;-) ;-) ;-)

We can't even get DSL at the house for some reason. In Florida I couldn't get DSL because we had fiber optic lines. I'm not sure why we can't here (neighborhood houses built in 1991). Maybe the same reason.

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