I'll report back in a week or two. Hopefully the good speed continues.

I plan on calling on the 16th to see if the work was completed.

I think you should just try some speed tests and go online to see what speeds you get. No sense bugging (and waiting for) support if you can verify yourself.

I'll post an update here as well.

Engineers aren't usually willing to give near-100% guarantees, but the ones I spoke to were, and I believe them.

Today isn't next Tuesday.

By that I meant it appears that its getting much worse before it is getting better.

After that lousy test that night I called the NEO level 3 support and asked for an updated status for my ongoing speed issues. He thought something was scheduled to be done in the area and placed me on hold to find out. Basically he confirmed what you were told, a node break out was scheduled to improve the speeds. He also said I was on a node that would be affected. He said it was scheduled for the 15th between 2 and 6 AM but kept repeating that it was only scheduled. I plan on calling on the 16th to see if the work was completed.

So the Tuesday you're speaking of is 1/15? I live near 38th and Asbury and am getting around 4 on the TW Speed Test.

Yes, 1/15 at about 2am. But two things:

1. They may not upgrade your section of the network at that time. They're doing "6 or 7" other nodes. I don't know what any of the others are - just that mine is one of them and you're not in my node (too far away).
2. The speed test isn't totally official. You spend a lot of time on the "generic Internet" getting data from that site. It's 22 hops from me according to a traceroute I just did, and again, a few of the hops are on Adelphia's systems.

Also on #2: a single test isn't too relevant, but a series of tests can reveal problems. I recommend double- or triple-checking results with http://dslreports.com/stest or http://speedtest.net/ as well.

TW is going to call me Tuesday morning to verify that things are improved here. I'll ask if I can release contact information at that time for anyone who is continuing to have problems.

I don't know, it appears to be getting worse right now.

Today isn't next Tuesday.

Download Speed: 353 kbps (44.1 KB/sec transfer rate)
Upload Speed: 213 kbps (26.6 KB/sec transfer rate)

I'm disappointed that you're so vague in this post. It's not as if you had to sign some NDA, and it comes across as, if not, bragging, in poor taste.

I'm sorry you're disappointed, and I assure you it has nothing to do with bragging or anything of the sort. Rather, it's a mix of confidentiality as well as simply not remembering everyone's names or job titles.

The latter I'm sure you can understand. The former is simply an attempt to expedite service improvements for everyone. The more time these people spend fending off more emails or calls from people, the less time they'll have to fix problems or do their jobs.

Also, "how I got to this point" is pretty boring. I'd rather focus on the results of the boring stuff, not the boring stuff itself.

I'm disappointed that you're so vague in this post. It's not as if you had to sign some NDA, and it comes across as, if not, bragging, in poor taste.