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I like Southwest - a lot, actually. They are friendly, funny, and don't charge for baggage. I don't like the way they board planes, but it has its advantages, too.

This, however, is a sad tale: a Southwest plane crash landed, and then things were stolen from the passenger luggage before being returned. Shame on the Southwest employees (very little shame on Southwest - I don't think they could have trained everyone there to handle that kind of situation very well).