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Joel ("that" Joel) has an interesting article about the differences between Apple's "we'll surprise you" product releases and Microsoft's "yeah, it's coming... in a few years" methodology. He makes a few good points about competition and disappointing customers that have made me rethink how I handle the customer relations for Freshly Squeezed Software. I'll have to run it by the other two, so we'll see how that goes. 🙂 Hopefully they'll just read the blog and email or IM me with their thoughts.