Posted February 8th, 2009 @ 10:02pm by Erik J. Barzeski
The timeline goes something like this…
February 6, 2009: At about noon, I make a $676 purchase. Not needing the items all that quickly, I opt for the "free" 7-10 day Super Saver shipping. The only shipping estimates on the order pages are "order in the next 13 hours to have it by tomorrow!"
February 8, 2009: Puzzled by the fact that I didn't get a shipping notification, I check the order status and Amazon tells me that my order will ship on February 11, most likely. It lists the delivery dates as February 19 - 25 - a full 13 to 19 days after the order date.
That's not even 7-10 days if you subtract the five days it's taking them to put my stuff in a box. And why's it taking Amazon five days to put my stuff in a box? You can order the same exact things I've ordered and they'll be delivered to you (or me) tomorrow if pay more money - the products are in stock. Delaying putting the items in a box probably takes more time and effort than if they just packed up the products immediately like every other order. It's apparently a custom feature to "delay" shipment to cheap customers.
This is exactly the opposite of "surprise and delight." The opposite of "under-promise, over-deliver." This is "screw you, cheapwad - you should have paid $7 for our 5-7 day stuff, and oh yeah, we lied when we said 7-10 days and are going to do all we can to ensure that you don't somehow get a good bargain."
This rubs me the wrong way. It introduces fakery and lying into the process in a lame attempt to, what, get me to pay for faster shipping in the future? I'm more likely to avoid Amazon than I am to choose faster shipping.
P.S. I don't order enough stuff from Amazon to make a $79/year Prime membership at all attractive, and while I was willing to wait 7-10 days, that's not the same as waiting 13 to 19 days. I've heard, too, that once something actually ships from the local warehouse it'll only take 1-2 days, but even if that holds up and I get the stuff on the 13th (seven days), it doesn't mean Amazon shouldn't handle this better. Why tell me the 19-25?
P.P.S. The items I ordered are also a few bucks less today. I could re-buy them right now and pay for five-day shipping at $7.35 and be within a dollar of the original price… yet I can't cancel my first order because it's "being processed." You know, so it can ship in two more days.