Posted August 12th, 2009 @ 12:55pm by Erik J. Barzeski
Personally, I tend to hate registering in a forum just to ask a question, but I like forums because I can find the answer for myself most of the time. Email works well if a user can be descriptive (so when I use email, I try to be descriptive). Phone support is never offered, and I'll only chat up a developer if I've previously done so or they're a "pal" or acquaintance.
This blog contains posts, all written by me, and comments, only some of which were written by me.
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The Sand Trap
… via Email
firstname@lastname.com
(Think about that one a little.)
… via IM
AIM: iacas
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Don't email me at any of the above IM addresses or I may never see the email. I use these accounts primarily for chat (IM) only.
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Donate Life: Because if you're not using your body parts, someone else can.
Posted 18 Aug 2009 at 6:25am #
I like it when I can check a forum for an existing answer, but if there's none and I have to write, I want to be able to do it via e-mail, where I have a trace, and not with some stupid web form that limits my character count or makes me jump through hoops asking off-topic questions.
Posted 18 Aug 2009 at 11:10am #
We offer phone support for HelpSpot, but it's help desk software and I feel compelled to offer great support!